Our business hours are as follows:
- Monday to Friday: 9:00 AM to 5:00 PM (eastern time)
- Closed on Christmas day 25th
- Closed on Boxing day 26th
- Closed on New Years day 1st
It's important to be aware that the Australian Criminal Intelligence Commission (ACIC) may experience delays in their processing times.
While we strive to provide timely services, external factors beyond our control, such as public holidays and increased demand, may impact the processing times of background checks. We appreciate your understanding and patience during this time, and we assure you that our team is dedicated to minimizing any potential disruptions. Should you have urgent inquiries or require assistance, please do not hesitate to reach out to our customer support team.