What happens after I have scanned my ID?

The ID will be automatically verified by the InstantID technology and the information (along with the rest of your police check application) will undergo an internal review and verification by the National Crime Check Compliance and Verification team prior to submitting your police check application for processing.

This usually occurs on the same business day or the next business day. This is just to ensure that the information is accurate and meets the set police check lodgement requirements.

What happens if my ID gets declined?

Please check if your ID is readable and fulfils the required criteria. Try to scan the ID again, or upload it manually. If you are experiencing difficulties please email our support team – support@nationalcrimecheck.com.au with your first name, surname and date of birth. One of our compliance team will assist in your support inquiry.