What happens if my National Criminal History Check hasn't been returned within 2 days?

Your police check may have been flagged for further review if it has been matched against somebody on the database with a similar name, gender and/or date of birth. When this occurs, there is a process of review into the application, in consultation with each of Australia’s police agencies, to resolve the match.

Usually, the check request is finalised in approximately 10-12 business days. However, there may be instances where it takes longer.

Once the results of the application have been finalised, we will then generate your National Criminal History Check Results and dispatch them to you via your selected dispatch method (either Instant eDelivery or post).

Do I need to contact you if I haven't heard from you in 2 days?

No, there is no need to contact us. You will receive email updates in relation to the status of your lodgement.

You will also receive a second SMS/Email as soon as the results have been returned from ACIC. Then we will automatically dispatch them to you either via your selected dispatch method (either Instant eDelivery or post).

Can I call ACIC to discuss my police check progress?

No, ACIC cannot discuss the progress of your application. All questions should be directed to National Crime Check.

My National Criminal History Check application has flagged, can I speed up the process?

No - National Crime Check monitors progress of all flagged checks regularly. We are reliant on the poice services providing us with the information that populates your police check.

I have never been to court so why has my check been flagged?

Your check still may be flagged for further review if it has been matched against somebody on the database with a similar name, gender and/or date of birth. When this occurs, there is a process of review into the application, in consultation with each of Australia’s police agencies, to resolve the match.

There is no way to tell whether a check will be flagged as a potential match. On average 75% are generally processed within 1-2 business days. The remaining 25% of all checks will be flagged as a potential match.