Webcam issues

Reload the page

The first and quickest thing to try is to reload the page in your browser, to see if that sorts our the issue.

Restart your browser

Close all tabs in your browser and then close the browser app, before then opening the browser again. You can use the "Save and Finish Later" tool to get you back into the check quickly.

Close apps which are using the webcam

There may be apps running on your device which are using the webcam in the background, which may be interfering with the process.

Try another browser

If using Internet Explorer, then try another browser such as Chrome or Firefox.

Restart your computer

You can also try restarting your computer entirely.

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