National Crime Check Joins Sterling, the World’s Leading Screening Company.
We’re pleased to announce that we have agreed to join Sterling (formerly SterlingBackcheck), the global leader in background screening based out of New York City, NY, USA. Serving both large and small companies, Sterling is committed to the Australian market which it entered in 2016 upon acquiring The RISQ Group, a leading background screening provider in Australia and Asia Pacific.
1.What has happened?
National Crime Check has joined forces with Sterling. View the press release about the acquisition at https://www.sterlingtalentsolutions.com/about/news-article/sterling-acquires-national-crime-check-an-australian-leader-in-pre-employment-background-screening/
2. Will anything change in regard to my NCC service or process?
No. There are no plans to change our service or processes. We are committed to maintaining the highest level of service and client experience possible.
In several months, we will begin to align our services with Sterling and you will see improved benefits including new product offerings and more. You will be given ample advanced notice about any changes to your NCC account.
3. Is this acquisition by Sterling a good thing for NCC clients?
Yes, it is! By joining with Sterling, our valued clients will soon benefit from Sterling’s industry leading technology; simple, fast and reliable access to international background checks; devotion to delighting our clients; and strong commitment to compliance and accuracy.
Its pioneering products and services are designed to give employers the most comprehensive insights into their prospective employees. In addition, both companies pride themselves on their client-centric cultures and these values will continue to be at the forefront of the combined organization.
4. Is there a change in how we contact our client services team?
No. There are no plans to change our client services personnel or processes. We are committed to maintaining the highest level of service and online client experience possible. We will be in constant contact with you throughout this time in order to ensure that you are still receiving the superior level of service you are accustomed to.
5. Will we continue to receive the same level of support?
Yes, absolutely! We value your business and we’ll continue to give you world-class service. Both NCC and Sterling pride themselves on providing an excellent level of service to clients of all sizes – this will not change. Client satisfaction and retention are top priorities for us, and we look forward to continuing to earn your business every day.
6. Will there be any changes to the processes we use to order checks from NCC?
No changes are planned that will impact your current ordering process.
7. Will our client service hours change?
No. Client service hours will remain the same.
8. Will the Statement of Work that we agreed to be affected by the acquisition?
Currently, no changes are planned that will impact your current contract or processes.
9. If I have checks currently being processed, will these be affected by the acquisition?
No. The checks that NCC is currently working on will be processed as usual and no changes to operations are planned that would affect your future checks or service levels.
10. Will this acquisition affect our current pricing, contracts or other agreements?
No, we plan to operate business as usual. Existing contracts, agreements and pricing will all stay the same at this time.
11. Will the acquisition affect where our data is stored?
No. All of NCC production data will continue to be held securely in Australia
12. What will happen to the NCC company name and logo?
NCC has built an enviable brand widely recognized in Australia for technological innovation, reliability, accuracy, turnaround times and superb customer service. We are honored to continue to maintain the NCC company name and logo. In the short term, as a subsidiary, NCC will become National Crime Check, a Sterling Company.
13. Can you tell me more about Sterling?
Sterling is a proven leader in providing global background screening services to both large and small companies. With more than 4,000 employees in 20 offices across 9 countries, Sterling serves more than 25,000 clients worldwide.
Founded in 1975, Sterling is a privately held company. Goldman Sachs and CDPQ, one of Canada’s largest and best regarded pension funds, became majority investors in the company in June 2015.
In May 2016 Sterling entered the Australia market by acquiring The RISQ Group, a leading provider of background screening services in Australia and Asia Pacific. Since 2008 the company has successfully acquired or merged with over 13 companies, expanding its product, technology and geographic reach strategically to better serve clients globally.
14. Where is Sterling located?
Sterling is a U.S. company headquartered in New York City and has domestic operations in Georgia, Ohio, California, Washington, Oregon and Colorado. It has global offices in Australia, Canada, China, India, Malaysia, Singapore, the Philippines and the U.K.
15. What if I have a question that isn’t listed here?
Please contact your client service manager for the most accurate and up-to-date information available. Getting you the information you need is a top priority.