This website uses modern construction techniques, which may not render correctly in your old browser.
We recommend updating your browser for the best online experience.

Visit to help you select an upgrade.

Skip to Content
On Thursday 25th April we will be closed. Normal trading hours will resume Friday 26th April. Lest we forget

Frequently Asked Questions

Quick answers to the most common issues

We have an extensive knowledgebase of frequently asked questions covering many topics including identity uploading, refunds, result delays, and more.

Our knowledgebase is the fastest way to get answers to any issues you may be having with your checks.

Read FAQs

Contact Our Team

Get in touch with our Australian support team

Our fully Australian support team are available via email and phone. You can easily contact our team to discuss any issues with your check.

Contact Us

Business Clients

Existing Clients

Existing business clients can make use of our extensive help documentation as required.

You can also contact your support manager at any time. Use the Get Help button in your dashboard to get their contact details.

Dashboard Manual

New Clients

Please contact our friendly sales team for more information about our products and services

Enquire Now