Table of Contents
These instructions explain how you can find the email which we sent when you first started your check. This first email contains your Check ID which is a unique identifier for your check, and also some other useful information.
Additionally, this email will contain a link that you can use to resume your check if you had previously started but did not complete it.
If you are unable to find the email from National Crime Check in your inbox, you may want to check your spam or junk folders, as sometimes emails can get filtered into those folders.
If you use Outlook or Hotmail
Read this section if your email address ends in live.com or outlook.com or hotmail.com
1. Open Outlook and enter "NCC" in the search box. Click the search icon or press the ENTER key to search.

2. Find the email from National Crime Check with a subject of Important information about your check and click this email.

3. In the top section of this email you will find your Check ID. In this example it's 7654321 but your Check ID will be different.

4. In the next panel down there is a button to track the status of your check. You can click this button to see the status of your check. If your check is not yet finished then you can use this button to get back into your check to continue the process.

If you use Gmail
Read this section if your email address ends in gmail.com or googlemail.com
1. Open Gmail and enter "NCC" in the search box. Click the search icon or press the ENTER key to search.

2. Find the email from National Crime Check with a subject of Important information about your check and click this email.

3. In the top section of this email you will find your Check ID. In this example it's 7654321 but your Check ID will be different.

4. In the next panel down there is a button to track the status of your check. You can click this button to see the status of your check. If your check is not yet finished then you can use this button to get back into your check to continue the process.

If you use Gmail on Android or iPhone
1. Open Gmail and enter "NCC" in the search box, then tap the search icon to search.
2. Find the email from National Crime Check with a subject of Important information about your check and tap this email.

3. In the top section of this email you will find your Check ID.
4. In the next panel down there is a button to track the status of your check. You can click this button to see the status of your check. If your check is not yet finished then you can use this button to get back into your check to continue the process.
Can't find the answer to your question?
- What is a National Criminal History Check?
- How long does it take to process a police check?
- Australian Police Check Processing Timeframes
- What happens when an applicant’s Police Check is flagged for further review?
- Can I get an Australian Federal Police (AFP) Clearance through National Crime Check?
- Are there any types of Police Checks you cannot process?
- Are there any limitations on the accuracy and use of the Police Check?
- What if I want to dispute the information on my Police Check?
- I am getting an error message when entering my addresses
- Identity requirements for Australian Police Checks
- What do I do if I am concerned about all my known names being disclosed on my police check?
- Volunteer checks. Can I apply for a Volunteer check or do I need an 'Employment' type check?
- Is a Police Check suitable for multiple purposes/jobs?
- Changes for Healthcare/Vulnerable checks - March 2022
- How does the Australian police check process work?
- Spent Convictions Schemes - General Information
- How to find your Check ID
- I'm a DoorDash driver and cannot find my link