Can you explain your refunds policy?

National Crime Check only offers refunds for extenuating circumstances. By paying for a criminal history check through National Crime Check, you have read and accepted all the terms and conditions provided on our website and you:

• Have gained confirmation that our police check will be accepted for the purposes in which you intend on using it;
• Are agreeing to provide true and correct information;
• Have completed the online application accurately and thoroughly;
• Have provided the pre-populated informed consent form signed and dated (if you intend to lodge via post); and
• have provided the necessary ID as per the minimum ID requirements.

National Crime Check is not responsible for:

• Data entry errors that have been made by persons inputting their own details into the application for a criminal history check;
• Persons who have changed their mind after partially or fully completing the application process;
• Selection of the wrong check type and/or reason for check;
• Lack of detail provided by persons inputting their own details into the application for a criminal history check;
• False/Incorrect information provided by persons into the application for a criminal history check;
• Not thoroughly completing the online application process;
• Not providing the necessary ID as per the minimum ID requirements; and
• Not returning a signed and dated informed consent form (if lodged by post).

As of 1 July 2014, National Crime Check will impose a $7.50 GST Inc. refund processing fee. This is a non-negotiable fee that will be subtracted from the full refundable amount.

To obtain a refund email contact support@nationalcrimecheck.com.au and include your first name, surname and date of birth, a reference number if you have it and a brief description of why you require a refund. The refunds team will then assess the suitability of your refund claim.