This website uses modern construction techniques, which may not render correctly in your old browser.
We recommend updating your browser for the best online experience.

Visit browsehappy.com to help you select an upgrade.

Skip to Content
On Thursday 25th April we will be closed. Normal trading hours will resume Friday 26th April. Lest we forget

National Crime Check only offers refunds for extenuating circumstances. By paying for a criminal history check through National Crime Check, you have read and accepted all the terms and conditions provided on our website and you:

  • Have gained confirmation that our police check will be accepted for the purposes in which you intend on using it;
  • Are agreeing to provide true and correct information;
  • Have completed the online application accurately and thoroughly;
  • Have provided the pre-populated informed consent form signed and dated (if you intend to lodge via post); and
  • have provided the necessary ID as per the minimum ID requirements.

National Crime Check is not responsible for:

  • Data entry errors that have been made by persons inputting their own details into the application for a criminal history check;
  • Persons who have changed their mind after partially or fully completing the application process;
  • Selection of the wrong check type and/or reason for check;
  • Lack of detail provided by persons inputting their own details into the application for a criminal history check;
  • False/Incorrect information provided by persons into the application for a criminal history check;
  • Not thoroughly completing the online application process;
  • Not providing the necessary ID as per the minimum ID requirements; and
  • Not returning a signed and dated informed consent form (if lodged by post).

As of 1 July 2014, National Crime Check will impose a $7.50 GST Inc. refund processing fee. This is a non-negotiable fee that will be subtracted from the full refundable amount.

To obtain a refund email contact support@nationalcrimecheck.com.au and include your first name, surname and date of birth, a reference number if you have it and a brief description of why you require a refund. The refunds team will then assess the suitability of your refund claim.

Was this helpful?

Can't find the answer to your question?