What if I don't have a Commencement of ID or a Primary ID?
Please contact our customer support team via email at support@nationalcrimecheck.com.au. Please include your ID reference number, first name and surname in the email.
We will advise you of your options, this may include letting you know you have to apply for updated documents. There are some circumstances where we can assist.
Most emails are answered within two business days.
Was this helpful?
Can't find the answer to your question?
- I want to use InstaID Plus. How does it work?
- How secure is my personal information using InstaID Plus?
- Why can't I just email you scanned copies of my ID?
- I don’t have a webcam on my PC, can I still use InstaID Plus?
- Who will be able to see my ID once I upload it?
- What happens after I have scanned my ID?
- Postal application and Certified True Copies
- What if I don't have a Commencement of ID or a Primary ID?
- I thought I provided enough ID... Why are you asking for more?
- Why isnt my camera on my phone working when I am using InstaID Mobile
- What identity documents do I need?
- Uploading my digital drivers licence