While every care is taken, the accuracy of a police check depends on a number of factors and on occasion a police check is released with incorrect information.
Reasons for a dispute may include:
Disputes can be raised when an applicant claims that:
The graphic below shows the dispute process.
If you want to raise a dispute please email us at email@example.com with your first name, surname and reference number.
One of our customer service team will action your email and ask you to complete a dispute form.
We will then action the dispute through Australian Criminal Intelligence Commission (ACIC) on your behalf.
Please be advised, you cannot dispute police history information provided by National Crime Check Pty Ltd through ACIC directly or a state based police service. All disputes must be raised through National Crime Check.