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We are experiencing a high volume of checks for processing. So we can process in a timely fashion we request only urgent inquiries via email. Thank you

When contacting National Crime Check, please provide your Check ID which is a seven-digit reference number.

Waiting for my result

Applications which are more complicated will be referred to one or more police agencies for manual processing which can take 15 or more business days.

We will email you when your result is available.

Frequently Asked Questions

You can search your emails to find your check tracking and to get back into your check

Email support - after 15 business days only