FAQs

National Crime Check only offers refunds for extenuating circumstances. By paying for a Criminal History Check through National Crime Check, you have read and accepted all the terms and conditions provided on our website and you:

• Have gained confirmation that our police check will be accepted for the purposes in which you intend on using it;
• Are agreeing to provide true and correct information;
• Have completed the online application accurately and thoroughly;
• Have provided the pre-populated informed consent form signed and dated (if you intend to lodge via post); and
• have provided the necessary ID as per the minimum ID requirements.

National Crime Check is not responsible for:

• Data entry errors that have been made by persons inputting their own details into the application for a criminal history check;
• Persons who have changed their mind after partially or fully completing the application process;
• Selection of the wrong check type and/or reason for check;
• Lack of detail provided by persons inputting their own details into the application for a criminal history check;
• False/Incorrect information provided by persons into the application for a criminal history check;
• Not thoroughly completing the online application process;
• Not providing the necessary ID as per the minimum ID requirements; and
• Not returning a signed and dated informed consent form (if lodged by post).

As of 1 July 2014, National Crime Check will impose a $7.50 GST Inc. refund processing fee. This is a non-negotiable fee that will be subtracted from the full refundable amount.

To obtain a refund email - support@nationalcrimecheck.com.au include your first name, surname and date of birth, a reference number if you have it and a brief description of why you require a refund. The refunds team will then assess the suitability of your refund claim.

If you require an urgent Police Check, you can get a full police report in under 3 business hours^{^} using your webcam, mobile phone or tablet.

For just an additional $20, we will prioritise your application and it will be sent to the front of the processing queue. 

How does my Priority Police Check work?

1. Click the "START POLICE CHECK" button on this page.
2. Fill out your details with your computer, tablet or phone.
3. Be sure to choose the Priority Police Check option.
4. Receive your report within 3 business hours.^

Is my Priority Police Check confidential?

Absolutely. National Crime Check (NCC) performs hundreds of thousands of Police Checks each year for Australians and is an Australian Criminal Intelligence Commission (ACIC) accredited agency.

^ Please note, on average 75% of priority police checks take under 3 business hours. If not delivered within two business days, we will fully refund your $20 priority fee.