FAQs

Contents:

 

 

Back to topWhat is a National Criminal History Check?

A National Criminal History Check involves identifying and releasing any relevant Criminal History Information (CHI) subject to relevant spent convictions/non-disclosure legislation and/or information release policies. This is a process that involves all Australian police services.

Back to topNational Crime Check's Head Office and Processing Centre is located in South Australia. Does this mean you can only provide a South Australian Check?

No.

Whilst our head office and processing centre is based in Adelaide (South Australia) our police checks cover all states and territories. Just as the Australian Federal Police is based in Canberra, their police checks cover All Australian States and Territories.

You can have 100% confidence in the fact that you are receiving a police check that has interrogated the National Criminal History Database, and will provide an Australia Wide police check.

You can find out more about how police checks are obtained in Australia by clicking this Crimtrac Government Website

Back to topCan you provide a Department of Communities and Social Inclusion (DCSI) clearance?

While the National Crime Check and the DCSI Screening Unit’s General Employment and Vulnerable Person-related checks do access the same information, the DCSI Screening Unit produces a risk assessment against the inherent duties of the role, which is used by organisations to determine the suitability of individuals for employment or volunteer work within their organisation.

If you require a DSCI clearance visit http://www.dcsi.sa.gov.au/services/screening/submitting-your-application-and-payment

Back to topCan you provide a Police Check for Consumer Protection WA.

National Crime Check and Consumer Protection (WA) will have agreed that they will currently accept National Crime Check Police Checks for:

  • employment agents, 
  • land valuers, 
  • settlement agents, 
  • motor vehicle repairers, 
  • motor vehicle dealers,
  • real estate agents; and 
  • travel agents licences.

More information can be found at http://www.commerce.wa.gov.au/ConsumerProtection/Content/Licences/PoliceChecks.html

 

Back to topCan I get an Australian Federal Police (AFP) Clearance through National Crime Check?

No. AFP Clearances can only be obtained through the Australian Federal Police.

For more information regarding AFP Police Clearances click here

Back to topHow long does it take to process a National Crime Check lodgement?

On average, 75% of all National Criminal History Check applications are processed within 1-2 business days from the day we have received your signed and dated consent form and your 100 points of ID that is certified as a true copy.

The remaining lodgements are processed with best endeavours in 10-12 business days, however, there are some circumstances (which are beyond our control) where the application can take longer to process.

You will be advised via email updates in relation to the status of your application.

Back to topHow Long Is Police Checks Kept For

All police history information is kept for 3 months. As a federal government requirement, all police history information is destroyed after 3 months. You are able to obtain a copy of your police check within 3 months. After this, a new police check application will be required.

 

Back to topWhat is the difference between the check types?

If you are NOT working or undertaking volunteering/placement/work experience in healthcare or working with vulnerable groups (i.e. children, people with disabilities or the elderly) the national criminal history check is in a category for which NO exclusion has been granted from the application of the Spent Convictions legislation.

If you intend on working or undertaking volunteering/placements/work experience in healthcare or working with vulnerable groups (i.e. children, people with disabilities or the elderly) the national criminal history check is in a category for which a PARTIAL exclusion has been granted from the application of the Spent Convictions legislation and as such “spent” convictions and findings of guilt relating to the individual of a type listed below will be released:

Serious offences, sexual offences, offences against the person, for which an exclusion has been granted in respect to employment/engagement in positions/occupations involving the care, instruction or supervision of vulnerable persons (including children, aged persons, and the disabled).

Back to topHow Much Does it Cost?

Visit the homepage for all pricing information.

Effective of 1 July 2013.

Type of CheckBase Cost GST Inc
Employment General AUD $48.00
Employment Healthcare and/or Vulnerable Groups AUD $48.00
Industry Accreditation AUD $48.00
Insurance Requirement AUD $48.00
Volunteering AUD $29.00
Work Experience / Placement AUD $29.00

Back to topAre there any types of check you cannot process?

Yes. Here is a list of check types we cannot process. Whilst this list is not exhaustive, you are best to consult the relevant industry body/organisation to determine which police checks they will accept:

  • Queensland Office of Fair Trading (for Real Estate Licenses) 
  • The Department of Roads and Licencing WA
  • SA Department of Transport Driver Accreditation
  • Matchmaking and Dating Sites
  • VISA applications
  • Immigration
  • Australian Citizenship
  • Police Checks For Working Overseas
  • VicRoads applications
  • Taxi Services Commission (aka Victorian Taxi Directorate)
  • ACT Security Licensing
  • Victorian Real Estate/Sales Agents
  • NSW Office of Liquor, Gaming and Racing Accreditation
  • QLD Department of Commerce Real Estate/Sales Agents
  • Police Recruits
  • Court officials
  • Judges, Magistrates, Jurors, Justices of the Peace
  • Victorian IVF Requirements
  • Overseas Immigration Departments
  • Requirements for Foreign Embassies
  • Those who dont have a primary place of residence in Australia
  • Applications required to become a Police Officer or Police Recruit

In these instances you will need to go through your local police service station or the Australian Federal Police (AFP).

Back to topAre there any limitations on the accuracy and use of the police check report

  1. The accuracy and quality of this National Police History Check (NPHC) depends on accurate identification of the Applicant (including aliases) according to the information provided in the Application Form and the comprehensiveness of police records.
  2. Whilst every care has been taken to conduct a search of Police History Information held by Australian Police Agencies that relate to the Applicant, the police check report may not include all Police History Information. Reasons for this include correct name matching and the operation of laws that prevent disclosure of certain police history information.
  3. The NPHC is a point in time check and should not be relied upon for an unreasonable amount of time.
  4. To the extent permitted by law, all information provided in this report is made available for use on the following conditions
  • National Crime Check makes no representation or warranty of any kind without limitation in respect to accuracy;
  • The information in a police check report should form only one part of any process for determining a person’s suitability for any entitlement, profession, undertaking, appointment or employment.
  • To the extent permitted by law, National Crime Check accepts no responsibility or liability for any error or omission in the information.

The information provided on the police check report has been obtained according to the following process:

  • National Crime Check using the National Police Checking Service searches a central index for potential matches with the name(s) of the Applicant;
  • The National Police Checking Service compares name matches with Police History Information held in Australian police records;
  • The National Police Checking Service identifies any Police History Information held in their police records and releases the information subject to relevant spent convictions, non-disclosure legislation or information release policies;
  • The National Police Checking Service provides a result of the NPHC to National Crime Check indicating that a record of Police History Information relating to the Applicant is held or not; and
  • The National Police Checking Service provides that Police History Information to National Crime Check.

Back to topWhat is meant by Occupation/Position?

It is important that you be as specific as possible when completing this field. Simply putting employment can lead to processing delays as it is too general. Please use your actual position/occupation or reason for accreditation/work experience/placement.

Common examples:

  • Nurse or Nursing
  • Community Care Work or Aged Care Work
  • Real Estate License
  • Tow Truck Operator
  • Employment in Banking and Financial Services
  • Employment in the Construction Industry

Back to topWhat is my Credit Card CVN?

What is CVN (CVV2/CVC2)?

The CVN code is a special 3-4 digit code used as a security measure for all Internet transactions. It is called CVV2 (Credit card Verification Value) for Visa cards and CVC2 (Credit card Verification Code) for MasterCard.

Since the CVN is listed on your credit card, but is not stored anywhere, the only way to know the correct number for your credit card is to physically have possession of the card itself. Because of this, it is a security enhancement against misuse of credit cards.

All VISA, MasterCard and American Express cards newer than 5 years have a CVN.

How to find your CVN?
On a Visa or MasterCard, please turn your card over and look in the signature strip. You will find (either the entire 16-digit string of your card number, OR just the last 4 digits), followed by a space, then followed by a 3-digit number. That 3-digit number is your CVV2 number. In case it is longer (e.g. 4-5 digits), you should type only the last 3 of them. (See below)

Back to topWhat is “Email Delivery”?

Email delivery is our quickest method of dispatch of check results. Once your National Criminal History Check has been processed, the results will be emailed to the nominated email address that you provided as a part of the lodgement process.

Results sent through Email Delivery are watermarked secure PDFs hardcoded with NCC’s online 8 character verification code to ensure the highest level of security and authenticity.

Email Delivery enables you to have a soft copy of the results so that you can provide them to your employer or a third party quickly and easily.

Back to topI am getting an "error message" when entering my addresses

If you are getting an "error message" when entering your address details, please check the following:

  1. Your address details should be for the last 5 years;
  2. Enter in the number of years and/or months even if it is zero (i.e. 2 years and 0 months or 0 years and 2 months);
  3. Ensure that the Country field of each of the addresses provided has been selected; and
  4. If you are unsure of the length of time at an address, please approximate the length of time.

Back to topWhy do I have to download, sign and date the pre-populated consent form?

In order to finalise your lodgement and meet CrimTrac accreditation compliance requirements, we need your signature to verify that you consent to undergo a National Criminal History Check.

We are unable to finalise lodgement until we receive your application form (and informed consent) signed and dated.

Back to topWhat items of ID make up 100 points?

You can download our idenity item checklist that has a listing of ID and the corresponding points here

Please note that 100 points must include ONE Primary Document, or at lease ONE Secondary Document which must contain a photograph.

 

Back to topWhy do I need to get my ID Certified as “True Copies?”

As a security measure, CrimTrac compliance guidelines state that applications lodged through National Crime Check must be accompanied by Certified True Copies of personal identity documents totalling 100 points.

We are unable to finalise lodgement until we receive 100 points of ID.

Back to topWhat are “Certified True Copies?”

A certified copy or 'notarised' true copy is a direct photocopy of the original document, which has been certified as a true and an accurate copy by a person authorised to witness and certify documents.

To be accepted as a valid "Certified True Copy", the certification date on the documents needs to to be within 3 months of the lodgment of the polcie check application. 

Back to topWho can certify my ID as “True Copies?”

, Statutory Rules No. as amended under the

 

Occupations Who Can Certify True Copies

 

Chiropractor

 

Dentist

 

Legal practitioner

 

Medical practitioner

 

Nurse

 

Optometrist

 

Patent attorney

 

Pharmacist

 

Physiotherapist

 

Psychologist

 

Trade marks attorney

 

Veterinary surgeon

 

 

Persons Who Can Certify True Copies

 

Agent of the Australian Postal Corporation who is in charge of an office supplying postal services to the public

 

Australian Consular Officer or Australian Diplomatic Officer (within the meaning of the Consular Fees Act 1955)

 

Bailiff

 

Bank officer with 5 or more continuous years of service

 

Building society officer with 5 or more years of continuous service

 

Chief executive officer of a Commonwealth court

 

Clerk of a court

 

Commissioner for Affidavits

 

Commissioner for Declarations

 

Credit union officer with 5 or more years of continuous service

 

Employee of the Australian Trade Commission who is:

   (a)  in a country or place outside Australia; and

   (b)  authorised under paragraph 3 (d) of the Consular Fees Act 1955; and

   (c)  exercising his or her function in that place

 

Employee of the Commonwealth who is:

   (a)  in a country or place outside Australia; and

   (b)  authorised under paragraph 3 (c) of the Consular Fees Act 1955; and

   (c)  exercising his or her function in that place

 

Fellow of the National Tax Accountants’ Association

 

Finance company officer with 5 or more years of continuous service

 

Holder of a statutory office not specified in another item in this Part

 

Judge of a court

 

Justice of the Peace

 

Magistrate

 

Marriage celebrant registered under Subdivision C of Division 1 of Part IV of the Marriage Act 1961

 

Master of a court

 

Member of Chartered Secretaries Australia

 

Member of Engineers Australia, other than at the grade of student

 

Member of the Association of Taxation and Management Accountants

 

Member of the Australian Defence Force who is:

   (a)  an officer; or

   (b)  a non-commissioned officer within the meaning of the Defence Force Discipline Act 1982 with 5 or more years of continuous service; or

   (c)  a warrant officer within the meaning of that Act

 

Member of the Institute of Chartered Accountants in Australia, the Australian Society of Certified Practising Accountants or the National Institute of Accountants

 

Member of:

   (a)  the Parliament of the Commonwealth; or

   (b)  the Parliament of a State; or

   (c)  a Territory legislature; or

   (d)  a local government authority of a State or Territory

 

Minister of religion registered under Subdivision A of Division 1 of Part IV of the Marriage Act 1961

 

Notary public

 

Permanent employee of the Australian Postal Corporation with 5 or more years of continuous service who is employed in an office supplying postal services to the public

 

Permanent employee of:

   (a)  the Commonwealth or a Commonwealth authority; or

   (b)  a State or Territory or a State or Territory authority; or

   (c)  a local government authority;

with 5 or more years of continuous service who is not specified in another item in this Part

 

Person before whom a statutory declaration may be made under the law of the State or Territory in which the declaration is made

 

Police officer

 

Registrar, or Deputy Registrar, of a cour

 

Senior Executive Service employee of:

   (a)  the Commonwealth or a Commonwealth authority; or

   (b)  a State or Territory or a State or Territory authority

 

Sheriff

 

Sheriff’s officer

 

Teacher employed on a full-time basis at a school or tertiary education institution

 

Member of the Australasian Institute of Mining and Metallurgy

 

What Does The Certifying Person Need to Do?

The Certifying Person must:

  • write on the copy "This is a true copy of the original documents sighted by me";
  • sign and print their name;
  • provide a contact telephone number;
  • state their profession or occupation group;
  • write on the copy the date certified
  • list the appropriate registration number; and
  • affix the official stamp or seal of the certifier's organisation on the copy (if available).

Photocopies of previously certified documents will not be accepted.

Back to topThe Police doesnt recognise your application form, what do I do?

Australian Police Services and the Australian Federal Police use their own application forms and proof of idenity procedures.

Some Police Services are not familiar with our application form and you might have difficulty getting them to certify your ID as a true copy.

To avoid confusion, go to a local pharmacy, Justice of the Peace, Bank Manager, Postal Manager, Lawyer, Accountant, Registered Nurse to get your ID certified as a true copy.

 

Back to topDo I need to send in the certified true copies of my ID and original completed informed consent form?

Yes.

As a CrimTrac requirement we require you to send in the signed and dated Informed Consent Form and Certified True Copies of ID (in original hard copy) to:

NCC Completed Forms
PO Box 10091 Adelaide BC
SA, 5000

Back to topCan I send in my certified true copies completed informed consent form via fax or email?

No.

As a CrimTrac requirement we require you to send in the signed and dated Informed Consent Form and Certified True Copies of ID to:

NCC Completed Forms
PO Box 10091 Adelaide BC
SA, 5000

We cannot accept applications via fax or email. For privacy reasons, we will delete or shred this information as it is an unaccepted form of lodgment.

Back to topWhat happens if my National Criminal History Check hasn't been returned within 2 days?

Your police check may have been flagged for further review if it has been matched against somebody on the database with a similar name, gender and/or date of birth.  When this occurs, CrimTrac instigates a process of review into the application, in consultation with each of Australia’s police agencies, to resolve the match.

CrimTrac uses its best endeavours to finalise the check request in approximately 10 business days. However, there may be instances where it takes longer.

Once the results of the application have been finalised, we are notified and we will then generate your National Criminal History Check Results and dispatch them to you via your selected dispatch method (either Instant eDelivery or post).

Do I need to contact you if I haven't heard from you in 2 days?
No, there is no need to contact us. You will receive email updates in relation to the status of your lodgement.

You will also receive a second SMS/Email as soon as the results have been returned from CrimTrac. Then we will automatically dispatch them to you either via your selected dispatch method (either Instant eDelivery or post).

Can I call CrimTrac to discuss my police check progress?

No, CrimTrac cannot discuss the progress of your application as you have lodged through our organisation. Unfortunately, CrimTrac are unable to discuss police checks with members of the public. All questions should be directed to National Crime Check.

My National Criminal History Check application has flagged, can I speed up the process?
No - unfortunately we are unable to escalate applications until it is past 10 business days. National Crime Check monitors progress of all flagged checks daily, and escalates these applications automatically on your behalf for swift resolution and processing.

I don't have a criminal record so why has my check been flagged?
Your check still may be flagged for further review if it has been matched against somebody on the database with a similar name, gender and/or date of birth.  When this occurs, CrimTrac instigates a process of review into the application, in consultation  with each of Australia’s police agencies, to resolve the match.

There is no way to tell whether a check will be flagged as a potential match. On average 75% are generally processed within 1-2 business days. The remaining 25% of all checks will be flagged as a potential match.

Back to topI don’t have a credit card, what other payment methods are available?

Alternative methods of payment are available:

  1. Electronic Funds Transfer
    BSB: 083 155 (National Australia Bank)
    Account Number: 166 653 095
    Account Name: National Crime Check
    Reference: Your Last Name/Surname
  2. Cheque
    Made payable to "National Crime Check"
    Post to:
    PO Box 10091
    Adelaide BC, SA 5000

Back to topI have finalised my online application but I didn't print off the pre-populated informed consent form, what do I do?

If you have finalised the online application without printing off the pre-populated informed consent form, you will need to request your pre-populated informed consent form to be resent to you by contacting our customer service team on:

  • Email (preferred option) - support@nationalcrimecheck.com.au
  • Phone - 1800 080 095 (During Business Hours)

Back to topCan you explain your refunds policy?

National Crime Check does not offer a refund for criminal history checks purchased through our website. By paying for a Criminal History Check through National Crime Check, you have read and accepted all the terms and conditions provided on our website and you:

  • Are agreeing to provide true and correct information;
  • Have completed the online application accurately and thoroughly;
  • Have provided the pre-populated informed consent form signed and dated; and
  • have provided 100 points of ID that has been certified as a true copy.

National Crime Check is not responsible for:

  • Data entry errors that have been made by persons inputting their own details into the application for a criminal history check;
  • Persons who have changed their mind after partially or fully completing the application process;
  • Selection of the wrong check type and/or reason for check;
  • Lack of detail provided by persons inputting their own details into the application for a criminal history check;
  • False/Incorrect information provided by persons into the application for a criminal history check;
  • Not thoroughly completing the online application process;
  • Not providing 100 points of ID that has been "certified as true copies"; and
  • Not returning a signed and dated informed consent form.

If you are having trouble with the online application process please contact our support team via email - support@nationalcrimecheck.com.au  include your first name, surename and date of birth and a brief description of what is the issue.

Our support team is available during business hours (Mon-Fri 8:30am-4:30pm ACST)

If you feel that incorrect discloseable court outcomes feature on your National Criminal History Check Results, please email us support@nationalcrimecheck.com.au - include your first name, surename and date of birth and a brief description of what is the issue.