How can we help you today?

• Australian Nationally Co-ordinated Criminal History Checks (NCCHC)
  • What is a Nationally Coordinated Criminal History Check (NCCHC)?
  • Australian Nationally Co-ordinated Criminal History Check (NCCHC) Processing Timeframes
  • What happens when an applicant’s Nationally Co-ordinated Criminal History Check is referred for manual review?
  • Can I get an Australian Federal Police (AFP) Clearance through National Crime Check?
  • Are there any types of Nationally Co-ordinated Criminal History Checks you cannot process?
  • Are there any limitations on the accuracy and use of the Nationally Co-ordinated Criminal History Check?
  • What if I want to dispute the information on my Nationally Co-ordinated Criminal History Check?
  • I am getting an error message when entering my addresses
  • Identity requirements for Australian Criminal History Checks
  • What do I do if I am concerned about all my known names being disclosed on my Nationally Co-ordinated Criminal History Check (NCCHC)?
  • Volunteer checks. Can I apply for a Volunteer check or do I need an 'Employment' type check?
  • Is a Nationally Co-ordinated Criminal History Check suitable for multiple purposes/jobs?
  • Changes for Healthcare/Vulnerable checks - since March 2022
  • How does the Australian National Police Checking Service process work?
  • Spent Convictions Schemes - General Information
  • How to find your Check ID
  • I'm a DoorDash driver and cannot find my link
• Bankruptcy Checks
  • What is a Bankruptcy Check?
  • My bankruptcy check is not accepted by ASIC?
• General Information
  • I am using a hotmail email address why am I not getting correspondence
  • Can you provide a Working with Children Check?
  • I'm a Uber Driver and I need to conduct some background checks
  • Scam Calls and Emails
  • I need to make a complaint about the service
• New Zealand Police Checks
  • Privacy Policy
  • What is the MoJ Check?
  • What is the MoJ process?
  • Is this the right type of check for me?
  • What is a full criminal record check?
  • What is a Police Vetting Check?
  • What does a MoJ check look like?
  • How long does it take to process my MoJ check?
  • Identity requirements for New Zealand Police Checks
• Payments
  • I don’t have a credit card, what other payment methods are available?
  • Can you explain your refunds policy?
• Proof of Identity
  • I want to use InstaID Plus. How does it work?
  • How secure is my personal information using InstaID Plus?
  • Why can't I just email you scanned copies of my ID?
  • I don’t have a webcam on my PC, can I still use InstaID Plus?
  • Who will be able to see my ID once I upload it?
  • What happens after I have scanned my ID?
  • Postal application and Certified True Copies
  • What if I don't have a Commencement of ID or a Primary ID?
  • I thought I provided enough ID... Why are you asking for more?
  • Why isnt my camera on my phone working when I am using InstaID Mobile
  • What identity documents do I need?
  • Uploading my digital drivers licence
• Right to Work Checks
  • What is a right to work check?
  • What if the information on my VEVO is inaccurate
  • Identity requirements for New Zealand Police Checks
  • I am an Uber Driver/Partner. Where do I find the link for my Police Check and Right To Work/VEVO check?
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