The information provided on the police check report has been obtained according to the following process:
Yes. Here is a list of check types we cannot process.
Whilst this list is not exhaustive, you are best to consult the relevant industry body/organisation to determine which police checks they will accept:
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No. AFP Clearances can only be obtained through the Australian Federal Police.
For more information regarding AFP Police Clearances click here
No.
A screening unit has been set up in each state and territory to conduct Working with Children Checks and issue the resulting cards, registrations or permits.
The following state and territory screening units are the only organisations allowed, under legislation, to conduct Working with Children Checks:
ACT: Access Canberra
NSW: Office of the Children's Guardian
NT: Northern Territory Government
QLD: Queensland Department of Justice & Attorney- General - Blue Card Services
SA: Department of Human Services South Australia
TAS: Department of Justice Tasmania
VIC: Department of Justice & Regulation Victoria
WA: Department of Communities Western Australia
No.
From 1 July 2019, all individuals who undertake work with children will require a universal background check conducted by the Department of Human Services, South Australia.
Until now, authorities have required a police check but not necessarily one conducted by the Department of Human Services, South Australia.
Laws taking effect from 1 July 2019 will impose the same combined check for everyone working or volunteering with children. These professions may include, but are not limited to:
For a Working with Children's Check in South Australia you will need to contact the Department of Human Services.
All police history information is kept for 3 months as per our ACIC accreditation requirements. All police history information is destroyed after 3 months.
You are able to obtain a copy of your police check within 3 months. After this, a new police check application will be required.
On average, 70%-75% of all National Criminal History Check applications are processed within 1-2 business days from the day we have received your completed application .
The remaining lodgements are processed with best endeavours in 10-12 business days, however, there are some circumstances (which are beyond our control) where the application can take longer to process.
Please ensure you allow yourself adequate time to receive your police check just in case your application requires manual investigation.
You will be advised via email updates in relation to the status of your application.
More information about how the service works is available here
All names under which you have been or are currently known will be included on your Police Check.
If you are concerned about the disclosure of details relating to your previous known names, please contact National Crime Check via our suport email which is support@nationalcrimecheck.com.au.
Your police check may have been flagged for further review if it has been matched against somebody on the database with a similar name, gender and/or date of birth. When this occurs, there is a process of review into the application, in consultation with each of Australia’s police agencies, to resolve the match.
Usually, the check request is finalised in approximately 10-12 business days. However, there may be instances where it takes longer.
Once the results of the application have been finalised, we will then generate your National Criminal History Check Results and dispatch them to you via your selected dispatch method (either Instant eDelivery or post).
Do I need to contact you if I haven't heard from you in 2 days?
No, there is no need to contact us. You will receive email updates in relation to the status of your lodgement.
You will also receive a second SMS/Email as soon as the results have been returned from ACIC. Then we will automatically dispatch them to you either via your selected dispatch method (either Instant eDelivery or post).
Can I call ACIC to discuss my police check progress?
No, ACIC cannot discuss the progress of your application. All questions should be directed to National Crime Check.
My National Criminal History Check application has flagged, can I speed up the process?
No - National Crime Check monitors progress of all flagged checks regularly. We are reliant on the poice services providing us with the information that populates your police check.
I have never been to court so why has my check been flagged?
Your check still may be flagged for further review if it has been matched against somebody on the database with a similar name, gender and/or date of birth. When this occurs, there is a process of review into the application, in consultation with each of Australia’s police agencies, to resolve the match.
There is no way to tell whether a check will be flagged as a potential match. On average 75% are generally processed within 1-2 business days. The remaining 25% of all checks will be flagged as a potential match.
A Police Check that is flagged for further review is a systems generated response that advises the relevant Police Partner agency of a potential match.
The Police Partner Agencies will then draw on relevant information to manually determine the following:
If there is not a match
Matching by the Police Partner Agency determines that the Applicant is not a match. The police check will be released with a result of No Discloseable Court Outcomes to National Crime Check who will then dispatch your police check via your selected dispatch method.
If there is a confirmed match
Matching by the Police Partner Agency determines that there is a match. The police check application then moves into the vetting stage.
Request for Further Information (RFI)
In some instances, the Police Partner Agency may need additional information to assist in making a matching decision. To do this, the Police Partner Agency may raise a RFI through the.
The RFI will generally take the form of additional address details, photo ID or requesting an Applicant attend a police station to submit a fingerprint sample.
It is the responsibility of National Crime to ensure that RFIs are completed and to liaise with the Applicant to obtain the relevant information.
Vetting
Once a confirmed match has been determined, the Police Partner Agency undertakes vetting of the relevant Police History Information (PHI) held on its systems. Vetting involves applying relevant legislation and/or policy to the PHI, to determine what can be released. The Police Partner Agency also takes into account the category and purpose of the Police Check to determine the type and amount of information that is released. The Police Check then goes into the Final Vetting stage.
Final Vetting
The coordinating Police Partner Agency is responsible for reviewing the vetted results and applying its own legislation/policy to determine what PHI will be released to National Crime Check.
Results released
A NPHC result through NSS will either be:
• No Disclosable Court Outcomes (NDCO)
– There is no PHI that can be released to the submitting organisation
• Disclosable Court Outcomes (DCO)
– PHI exists that can be released to the submitting organisation. The PHI may include:
charges;
court convictions, including any penalty or sentence;
findings of guilt with no conviction;
court appearances;
good behaviour bonds or other court orders, and/or
pending matters awaiting court hearing.
A National Criminal History Check involves identifying and releasing any relevant Criminal History Information (CHI) subject to relevant spent convictions/non-disclosure legislation and/or information release policies.
This is a process that involves all Australian police services.
In addition the National Criminal History Check report contains:
If you require an urgent Police Check, you can get a full police report in under 3 business hours^ using your webcam, mobile phone or tablet.
For just an additional $20, we will prioritise your application and it will be sent to the front of the processing queue.
Absolutely. National Crime Check (NCC) performs hundreds of thousands of Police Checks each year for Australians and is an Australian Criminal Intelligence Commission (ACIC) accredited agency.
^ Please note, on average 75% of priority police checks take under 3 business hours. If not delivered within two business days, we will fully refund your $20 priority fee.
If your bankruptcy check is not accepted by ASIC, please contact NCC via email (support@nationalcrimecheck.com.au) we will provide you with the original AFSA extract that compliments your NCC branded bankruptcy check.
A Bankruptcy Check is a search of all bankruptcy records ever recorded on the National Personal Insolvency Index (NPII).
This check verifies if an individual is bankrupt or formerly bankrupt.
Information is obtained from the Australian Financial Security Authority (AFSA) and will include:
The bankruptcy check is only conducted on an individual’s current full name.
If an individual was known by any other names, it is recommended that a Bankruptcy Check be conducted on each additional name.
To obrtain your indivdiual police and bankruptcy check please use this link https://bankruptcy.nationalcrimecheck.com.au/
If you are getting an "error message" when entering your address details, please check the following:
Hotmail email accounts sometimes block any correspondence from NCC, often goes into junk/spam
If possible, please use an alternative email.
If you are having difficulty contact support via email support@nationalcrimecheck.com.au
Please visit our Background Checks for Uber Drivers page for more information about background checks for Uber Eats and Uber Rides drivers. This page also has the links to start your background checks, processing timelines, and all other important information.
Volunteer checks may only be requested if you:
While every care is taken, the accuracy of a police check depends on a number of factors and on occasion a police check is released with incorrect information.
Reasons for a dispute may include:
Disputes can be raised when an applicant claims that:
The graphic below shows the dispute process.
If you want to raise a dispute please email us at support@nationalcrimecheck.com.au with your first name, surname and reference number.
One of our customer service team will action your email and ask you to complete a dispute form.
We will then action the dispute through Australian Criminal Intelligence Commission (ACIC) on your behalf.
Please be advised, you cannot dispute police history information provided by National Crime Check Pty Ltd through ACIC directly or a state based police service. All disputes must be raised through National Crime Check.
NCC has priority processing with the MoJ so they should be returned in 3 business days.
Type of Check | Base Cost GST Inc |
---|---|
NCC MoJ | NZD $39.00 |
Most likely yes. In most cases a Criminal Record check is the only type of check that anyone (e.g. an employer) can legally request of you.
However there are two other types of check that you may hear about - the Full Criminal Record check and a Police Vetting check (see below). Neither us, nor any other supplier, can provide you with either of these checks.
An example MoJ certificate can be found here
NCC NZ can not help you obtain your Full Criminal Record.
You can only obtain it directly from the Ministry of Justice.
Normally, if you’re eligible for a clean slate, your record will automatically be concealed under the Clean Slate scheme. However sometimes you might need to give your full record, including convictions that would normally be concealed automatically under the Clean Slate scheme.
It is unusual to be asked for your full record. In fact for most jobs, it is against the law for an employer to ask for, or make you reveal, your full record.
However you might need your full record when you are:applying for specific jobs (such as police, prison or probation roles)
NCC NZ can not obtain a Police Vetting check.
Individuals cannot order police vetting checks themselves.
A Police Vetting check is more in depth than a Criminal Record check, and is only applicable to potential and current employees, volunteers and vocational trainees to Approved Agencies that provide care to children and vulnerable members of society.
It is provided by the New Zealand Police Vetting Service and provides not just criminal history checks but also any other relevant information on any contact you’ve had with the police.
The MOJ criminal check, which is commonly known as a criminal record and traffic check, is a document that lists any disclosable criminal and traffic convictions.
The Ministry of Justice criminal record check in NZ will not include pending charges that haven’t gone to court yet, infringements and charges where you were not convicted.
The MOJ check is typically utilised when completing pre-employment checks, as it helps to ensure the legitimacy of candidates.
NCC NZ will facilitate the following process to obtain a Ministry of Justice NZ police check on behalf of applicants and will liaise with Ministry of Justice where required:
Informed Consent and Identification
The first action is to gain consent from the individual who is being checked for the Ministry of Justice criminal record check.
Check submission and processing
A New Zealand criminal record check request will be submitted to the Ministry of Justice with the provided details. Once this has been submitted, a search is conducted against the Ministry of Justice database for any recorded criminal and traffic convictions and sentencing from court appearances recorded under your details.
All New Zealand criminal record checks are provided in accordance with the Criminal Records (Clean Slate) Act 2004.
The result of an MOJ criminal conviction history check will then be provided to NCC and be made available to you immediately. If an applicant has any questions or concerns regarding the results of their MOJ check, they will need to contact us via phone or email.
We will then liaise with the Ministry of Justice on their behalf.
The InstaID Plus technology is a cutting edge verification tool that will perform a biometric facial recognition analysis by comparing your face/"selfie" with the picture shown on your driver’s license and/or passport.
For additional security we ask you to hold your ID as well so we can determine the authenticity of the photo and establish liveness detection.
This is how we gain assurance that you are the person who is the true owner of the ID.
Please ensure you follow the instructions carefully and submit a self photo holding your photo ID. An example is shown below.
National Crime Check only offers refunds for extenuating circumstances. By paying for a Criminal History Check through National Crime Check, you have read and accepted all the terms and conditions provided on our website and you:
National Crime Check is not responsible for:
To obtain a refund email - support@nationalcrimecheck.com.au include your first name, surname and date of birth, a reference number if you have it and a brief description of why you require a refund. The refunds team will then assess the suitability of your refund claim.
Type of Check | Base Cost GST Inc |
---|---|
Employment General | AUD $49.90 |
Volunteering | AUD $29.90 |
Work Experience / Placement | AUD $29.90 |
Alternative methods of payment are available:
No.
We require you to send in the signed and dated Informed Consent Form and Certified True Copies of ID to:
NCC Completed Forms
PO Box 10091 Adelaide BC
SA, 5000
We cannot accept applications via fax or email. For privacy reasons, we will delete or shred this information as it is an unaccepted form of lodgement.
Data security and system integrity is number one priority for National Crime Check.
National Crime Check has invested heavily in building a highly secure and reliable platform.
From privacy and security perspectives, all data is transmitted using secure transport with strong cipher suites and stored encrypted using AES256.
Yes, simply scan and upload an image of your ID. You can do this via your PC, smartphone or tablet.
Click ‘Start ID verification’, and then select ‘Upload a file of your ID’.
As a security measure, We required a notary or authoritive person to certify your ID as a way of ensuring that your ID belongs to you and has been provided in person by you.
We are unable to finalise lodgement until we receive your certified true copies of your ID.
If you cannot meet the minimum ID requirements please contact support@nationalcrimecheck.com.au.
Please note: You still will need to obtain 4 types of ID certified as a true copy.
Please ensure that by providing the 4 types of ID we can verify:
• Your full name;
• Your Date of Birth; and
• A photo that needs to be contained on atleast one of the ID you have provided.
NCC has transitioned to a strengthened proof of identity requirement, we may have asked you to provide extra ID.
To successfully complete your Proof of Identity you will need to provide a total of four (4) different forms of ID that includes:
Please ensure that by providing the 4 types of ID we can verify:
Proof Of Identity Quick Reference Guide
**** Important to Note ***
If you provide identity documents using a former name, such as a maiden name, or previous name or changed name you must provide evidence of the name change in addition to the four identity documents.
If one of your identity documents has your maiden name you will need to provide an official marriage certificate issued by a state Births, Deaths and Marriages Department.
Simply click on the link provided to you in the email and upload the remaining ID that is required.
If you are having difficulty meeting the ID requirements email support@nationalcrimecheck.com.au
For every police check lodgement, National Crime Check requires you to complete a proof of identity process.
You can now do this all online through our InstaID Plus verification process.
InstaID Plus will ask you to scan and capture a valid starting ID type (either a passport or driver’s license) using your webcam, smartphone or tablet.
Please note that InstaID Plus can only be used if you have a current and valid original driver’s license and/or passport.
If you don’t have an original valid and current drivers license and/or passport you will need to post your ID that has been certified as true copies as well as your signed application form. For more information on this process click here
Please note that where possible only use ID in your current name. If you upload ID in a previous names/maiden name you will need to provide either a marriage certificate or change of name certificate issued by a state based Births, Deaths and Marriages Department.
A certified copy or 'notarised' true copy is a direct photocopy of the original document, which has been certified as a true and an accurate copy by a person authorised to witness and certify documents.
To be accepted as a valid "Certified True Copy", the certification date on the documents needs to be within 3 months of the lodgement of the police check application.
Due to new ACIC contractual requirements, the 100 point check is no longer accepted.
The ACIC requires applicants to provide a total of four (4) different forms of ID that includes:
Please ensure that by providing the 4 types of ID we can verify:
Proof Of Identity quick reference guide
**** Important to Note ***
If you provide identity documents using a former name, such as a maiden name, or previous name or changed name you must provide evidence of the name change in addition to the four identity documents.
If one of your identity documents has your maiden name you will need to provide an official marriage certificate issued by a state Births, Deaths and Marriages Department.
The ID will be automatically verified by the InstantID technology and the information (along with the rest of your police check application) will undergo an internal review and verification by the National Crime Check Compliance and Verification team prior to submitting your police check application for processing.
This usually occurs on the same business day or the next business day. This is just to ensure that the information is accurate and meets the set police check lodgement requirements.
What happens if my ID gets declined?
Please check if your ID is readable and fulfils the required criteria. Try to scan the ID again, or upload it manually. If you are experiencing difficulties please email our support team – support@nationalcrimecheck.com.au with your first name, surname and date of birth. One of our compliance team will assist in your support inquiry.
Please contact our customer support team via email - support@nationalcrimecheck.com.au
They will provide you with further instructions.
Please include your ID reference number, firstname and surname in the email.
Most emails are answered on the same (or next) business day.
To successfully complete your Proof of Identity you will need to provide a total of four (4) different forms of ID that includes:
Please ensure that by providing the 4 types of ID we can verify:
Proof Of Identity quick reference guide
Send in the signed and dated Informed Consent Form and Certified True Copies of ID (in original hard copy) to:
NCC Completed Forms
PO Box 10091 Adelaide BC
SA, 5000
Occupations Who Can Certify True Copies | |
---|---|
Chiropractor | |
Dentist | |
Legal practitioner | |
Medical practitioner | |
Nurse | |
Optometrist | |
Patent attorney | |
Pharmacist | |
Physiotherapist | |
Psychologist | |
Trade marks attorney | |
Veterinary surgeon |
Persons Who Can Certify True Copies | |
---|---|
Agent of the Australian Postal Corporation who is in charge of an office supplying postal services to the public | |
Australian Consular Officer or Australian Diplomatic Officer (within the meaning of the Consular Fees Act 1955) | |
Bailiff | |
Bank officer with 5 or more continuous years of service | |
Building society officer with 5 or more years of continuous service | |
Chief executive officer of a Commonwealth court | |
Clerk of a court | |
Commissioner for Affidavits | |
Commissioner for Declarations | |
Credit union officer with 5 or more years of continuous service | |
Employee of the Australian Trade Commission who is:
(a) in a country or place outside Australia; and (b) authorised under paragraph 3 (d) of the Consular Fees Act 1955; and (c) exercising his or her function in that place |
|
Employee of the Commonwealth who is:
(a) in a country or place outside Australia; and (b) authorised under paragraph 3 (c) of the Consular Fees Act 1955; and (c) exercising his or her function in that place |
|
Fellow of the National Tax Accountants’ Association | |
Finance company officer with 5 or more years of continuous service | |
Holder of a statutory office not specified in another item in this Part | |
Judge of a court | |
Justice of the Peace | |
Magistrate | |
Marriage celebrant registered under Subdivision C of Division 1 of Part IV of the Marriage Act 1961 | |
Master of a court | |
Member of Chartered Secretaries Australia | |
Member of Engineers Australia, other than at the grade of student | |
Member of the Association of Taxation and Management Accountants | |
Member of the Australian Defence Force who is:
(a) an officer; or (b) a non-commissioned officer within the meaning of the Defence Force Discipline Act 1982 with 5 or more years of continuous service; or (c) a warrant officer within the meaning of that Act |
|
Member of the Institute of Chartered Accountants in Australia, the Australian Society of Certified Practising Accountants or the National Institute of Accountants | |
Member of:
(a) the Parliament of the Commonwealth; or (b) the Parliament of a State; or (c) a Territory legislature; or (d) a local government authority of a State or Territory |
|
Minister of religion registered under Subdivision A of Division 1 of Part IV of the Marriage Act 1961 | |
Notary public | |
Permanent employee of the Australian Postal Corporation with 5 or more years of continuous service who is employed in an office supplying postal services to the public | |
Permanent employee of: (a) the Commonwealth or a Commonwealth authority; or (b) a State or Territory or a State or Territory authority; or (c) a local government authority; with 5 or more years of continuous service who is not specified in another item in this Part |
|
Person before whom a statutory declaration may be made under the law of the State or Territory in which the declaration is made |
The Certifying Person must:
Photocopies of previously certified documents will not be accepted.
Only National Crime Check’s internal compliance and verification staff will be able to view your ID. The ID is 100% secure.
The ID is being used solely to verify your proof of identity requirements as part of your police check application.
Upon successful lodgement of your police check information, National Crime Check will securely purge your ID in line with the ACIC accreditation compliance requirements and will no longer be accessed.
We value your privacy and want to protect your identity at all times. Sending ID via email is not as secure as submitting the ID via our security encrypted website. All of your personal information is secure via the InstantID technology which is safer and more secure than scan to email.
The InstaID Plus technology is a cutting edge verification tool that will perform a biometric facial recognition analysis by comparing your face/"selfie" with the picture shown on your driver’s license and/or passport.
For additional security we ask you to hold your ID as well so we can determine the authenticity of the photo and establish liveness detection.
This is how we gain assurance that you are the person who is the true owner of the ID.
Please ensure you follow the instructions carefully and submit a self photo holding your photo ID. An example is shown below.
You will sometimes need to allow your camera to use your phone to do the online ID process.
Samsung:
Settings > Apps > Internet (Samsung Internet/Google Chrome) > Permissions > Camera [ON]
iPhone:
Settings > Safari/Google Chrome > Camera [ON]
Oppo:
Settings > Security > App Permissions > Select Internet browser (Chrome) > Camera [ON]
or Settings > App management > as above
Xiaomi:
Settings > System Apps > Chrome/MI Internet (ask for their phones default internet) > App Permission > Camera [ON]
Nokia:
Settings > App and Notification > Chrome > Permissions > Camera [ON]
Huawei;
Settings > App and Notification > Chrome (ask for default internet browser) > Permissions > Camera [ON]
Non-citizens who do not have a valid visa, or the necessary work conditions associated with their visa, are not permitted to work in Australia.
If you hire or refer for work non-citizens who don’t have the right to work, you face serious penalties including fines and/or imprisonment.
For more information about employing legal workers, go to: http://www.border.gov.au/Busi/Empl/Empl/employing-legal-workers
Always sight the passport or the identity document, such as ImmiCard, that was used by the visa holder for the VEVO Entitlement Check; to confirm their identity and ensure that it matches the details shown.
Want to know more about VEVO?
For more information about VEVO, go to: http://www.border.gov.au/Busi/Visa
Please note: visa holders are not required to have a visa label in their passport for travel to, or stay in, Australia.
Pleae also read our Background Checks for Uber Drivers page for general information about your Uber checks.
As a first process you will need to contact the Department of Home Affairs to check if your Visa information is up to date.
Then email support@nationalcrimecheck.com.au to investigate your VEVO check further.
A right to work check is a check that validates the work rights of an individual to work in Australia.
This is done either:
For VEVO right to work checks, the right to work check will only provide information if your details are available electronically in the Department of Immigration’s database (VEVO).
Some foreign nationals, such as those permanent residents that migrated to Australia before the early 1990s and have not travelled out of Australia since, might not have a searchable record.
New Zealanders are often granted a Special Category (subclass 444) visa to them when they arrive in Australia which automatically ends on their departure from Australia. If you were granted one of these visas and you are outside of Australia when a right to work check is run, you will be shown as not having a current visa as that visa will have ended when you left Australia.
Before an employer offers employment to a worker, they are legally required to check if they have valid working rights in Australia.
Employers and recruitment firms on-hiring workers, are lawfully required to cite the workers evidence of their right to work in Australia. Through using National Crime Check, you can gain evidence of this for your own employment needs.
NCC verifies Citizenship/Permanent Residency status by validating any of the following documents that have been approved by the Department of Immigration and Citizenship (DIAC) as evidence.
DIAC’s guidelines state the following is proof of a person’s entitlement to work:
NCC will conduct a Work Rights check using DIAC’s Visa Entitlement Verification Online (VEVO) system to verify your work rights.
PO Box 10091
Adelaide BC
SA 5000
National Crime Check and InstaID Plus are trademarks of National Crime Check Pty Ltd.
National Crime Check Pty Ltd © 2021
National Crime Check – A Sterling Company